Any news?
How many times a day do you and your team hear that, and how many times a week do you chase the same file to answer it?
people in the 
app, so the answer's already there.
How many times a day do you and your team hear that, and how many times a week do you chase the same file to answer it?
people in the app, so the answer's already there.
Once a sale's agreed, the chasing lands on your desk. Your seller calls you, you call the conveyancer, and it goes the same way every time.
“Can I have an update, please?”
“I'll try his line for you.”
“He's on another line. Can I get him to call you back, or you can email him?”
Then it's the mortgage adviser, the buyer's side and your seller again.
Conveyancers who work only for Halewood's partners, and a relationship manager just for Home & Manor.
This is Home & Manor's own screen: every sale you've sent us, and who's on each one.
What you use us for sits at the top, and today that's conveyancing.
Every sale, in plain words: Hannah's is at “We're answering questions”.
Rebecca, her conveyancer, by name, and whose move it is next.
Tap Hannah's sale and it opens, with its steps and its messages.
Rebecca posts the news on the sale once, and your office sees it straight away.
And Hannah sees the same message on her phone, so when she'd have called you, the answer's already there.
The real screens, with made-up sales.
Here's how Hannah got there, from the day she accepted an offer.
The app tells her what's waiting on her, by when, and what her team's doing for her.
The step says exactly what's needed, she takes a photo of her passport, and that's done.
And Daniel stays on the thread, so you see what she sees.
Her passport and council tax bill are filed under the sale, and the app reminds her to give her meter readings on moving day.
Her own papers sit there too, and they stay with her for the next move.
Her will writer's there beside her conveyancer, in the same app.
Nothing: there's no joining fee, no per-user fee and no subscription, and you can have as many users as you want. We're paid by the services your clients choose to use.
A fixed fee for each service set out in the partner agreement, paid once per client and when we're paid. The credit stays yours even after an agreement ends, and nothing is ever clawed back.
Take what you want and leave what you don’t, and none of it costs you anything.
Already got a mortgage adviser? Keep them, and we’ll gladly talk to them, because all we’re after is a better experience for your client.
So far it’s your conveyancer.
You already market each home to the largest possible audience. Short films to send when your clients are deciding, answering the questions they ask, so the next step is easier to choose.
“One day I'd like my own front door.”
Send it with a renewal, and when they're ready to buy, you're the agent they already know.
“I've never done this. Who does what?”
Your staff send it when they add them to your list.
“What's it worth, and what would we be left with?”
They get something useful from Home & Manor before they've decided anything.
“It's the same forms all over again.”
Send it when they mention the next one, before the forms start again.
A year on, Hannah knows who looked after her, and she remembers who introduced her.
That's the client who recommends you to the next person selling.
The conveyancing firm, Taylor Rose MW or Jury O'Shea, each regulated by the SRA. Halewood looks after your client's experience.
No, it's always their choice. You'd tell them in writing about any referral fee before you introduce them, using wording we give you, and the firm sets out its side too.
Yours, with each provider named alongside it, and anything that mentions mortgages is approved by Cornerstone before you use it.
They stay if you want them to, as we sit beside what you've already got, and we'll say plainly where we'd fit and where we wouldn't.
Tell Jack Cooper at Halewood on your demo, and he'll show you how it's set up.